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Shipping Policy and Delivery Information
Returns and Exchanges
If you are not fully satisfied within 30 days of the delivery date you may reach customer service at 317663-9711, or via email at service@PHTPetSupply.com
and they will assign you a Return Authorization Number (RAN) which allows us to keep track of the return.
Please contact our Customer Service department with any problems with your package.
We work hard to make your shopping experience an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.
We love satisfied customers so if you have any questions about this policy, please contact us via e-mail at service@PHTPetSupply.com.
All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.
Canceling Your Order
If you have placed an order and would like to cancel it, please call within four hours of placing your order to cancel it free of any charges. Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time
We reserve the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.
All Dog Supplies Accessories Beds, Furniture and Pads Biscuits and Treats Carriers and Strollers Containment Systems Collars and Leashes Crates and Kennels Dog Grooming Supplies Dog Houses Dog Toys Doors and Gates Feeding and Watering Fleas, Ticks and Wellness House Breaking and Cleaning Small Dog Carriers Small Dog Clothes
All Cat Supplies Accessories Beds and Furniture Bowls, Feeders and Watering Cat Toys Cat Treats Collars and Leashes Doors and Containment Fleas, Ticks and Wellness Grooming and Cleaning Supplies Litter Boxes Scratching Posts
All Bird Supplies Bird Feeders Bird Toys Cages Cage Accessories Food and Treats Perches
All Fish Supplies Bowls and Kits Fish Food Fish Tanks Lighting and Covers Pumps Water Filters
Owner Accessories Pet Supplies Reptiles Small Animal Supplies