Shipping

Shipping Costs

Standard Flat Rate Shipping of $9.95, some exceptions apply. Free Shipping on hundreds of items!

Shipping Policy and Delivery Information
Most in-stock products ship out within 2 business days. Freight items and custom orders require additional time to prep orders for shipment.

Standard Delivery:
All orders are shipped normal ground service via UPS or FedEx and cannot be sent to a PO Box. Delivery times will range from 2 to 10 business days depending upon your location.

Shipping and handling charges are automatically calculated to cover Standard Delivery shipping to the 48 continental United States. We offer extremely competitive shipping prices. Orders for Alaska, Hawaii and Puerto Rico will be contacted concerning additional shipping fees prior to shipment. 

Freight Delivery:
Over sized items are shipped standard freight. Delivery times will range between 2 to 6 weeks. Returns are not allowed on these items. We are not responsible for freight damages, so shipment must be thoroughly inspected before signing the receipt.

Back Orders:
While we do try to keep our website updated regarding out of stock items, occasionally an item is out of stock.  If this happens you will be notified by either email or phone. If part of your order is on backorder, you may cancel that item at any time prior to shipment or choose to wait for the item.  There are no additional shipping charges applied to backorder items.

Returns and Exchanges

If you are not fully satisfied within 30 days of the delivery date you may reach customer service at 317663-9711, or via email at service@PHTPetSupply.com and they will assign you a Return Authorization Number (RAN) which allows us to keep track of the return.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New" and "unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Customized orders are not returnable. Hygenic items, house training items, litterboxes etc. are not returnable.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 30% restocking fee.  The restocking fee may be waived in the event of an exchange for a product of equal or greater value.

Note: Shipping charges cannot be refunded.

Damaged or Defective Items

Please contact our Customer Service department with any problems with your package.

We work hard to make your shopping experience an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

We love satisfied customers so if you have any questions about this policy, please contact us via e-mail at service@PHTPetSupply.com.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, please call within four hours of placing your order to cancel it free of any charges. Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time

We reserve the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.

Contact Us

Email
service@PHTPetSupply.com

Phone Number
317-663-9711